Shipping policy
-HealthyWags Barkery Domestic Shipping Policy
At HealthyWags Barkery, our goal is to provide you the best shipping options, no matter where you are. Our mission every day is to deliver to hundreds of customers across America, and make sure that each one is provided with the most quality level of responsiveness at any and every time.
The buyer gains ownership of packages turned over to USPS/UPS. We are not responsible for lost, held, or damaged packages. We are not responsible for misdelivery errors via carrier or incorrect shipping info. You purchase the shipping service from USPS along with your order, and USPS/UPS is responsible for handling any shipping issues. INSURANCE is available to add to any order and is recommended for orders you can't afford to lose. There will be NO EXCEPTIONS.
PROCESSING TIME IS 3 TO 5 BUSINESS DAYS REGARDLESS OF SHIPPING SERVICE FOR IN-STOCK ITEMS AND 7 BUSINESS DAYS FOR BACK-ORDERED OR PREORDER ITEMS. WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.
ALL ITEMS SHIP either UPS or USPS FIRST CLASS IF UNDER 13 oz, IF OVER 13 oz, WE STILL USE USPS, BUT IT MAY SHIP PRIORITY OR PARCEL POST. Shipping upgrades are available at checkout. Please Note: This does NOT change the processing time! It only affects the shipping method used after your item has been processed within the specified timeframe. If you purchase the express mail upgrade, it does NOT mean your purchase will ship the next business day. It means when it is ready to ship after the production time stated, it will ship express mail rather than first class.
We are responsible for your new purchase until it reaches the post office. Thereafter, it is out of our control, and we recommend that you select USPS Priority or Express shipping service. Insurance is to protect against loss or damage during shipping. If you opt out of insurance and USPS loses or damages your purchase, we are unable to issue a refund. USPS ships all purchases and provides insurance coverage.
If USPS loses or damages your shipment during transit, it is your responsibility to file a claim with them. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT! WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES, NO MATTER WHICH SHIPPING SERVICE YOU SELECT. IF YOU PLACE AN ORDER WITH A FORWARDING ADDRESS, YOU MUST CONTACT YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.
WE ARE ALSO NOT RESPONSIBLE FOR WEATHER-RELATED DAMAGE OR DELAYS! ONCE THE PACKAGE LEAVES OUR HANDS, IT IS COMPLETELY OUT OF OUR CONTROL!
Please make sure your address is correct before placing an order; we will not be responsible for incorrect addresses. Packages are NOT insured; if you would like to purchase insurance for your package, please select USPS Priority or Express shipping service. Once again, we are not responsible for the package once it transfers to UPS/USPS; it is then their responsibility to deliver and handle concerns for shipping delays or lost packages. You will not be refunded for the purchase from us if the USPS loses the package, unless you purchase the additional insurance. If your package is returned, you are responsible for contacting us with the correct address to ship it back to and for the shipping service of your choice between First Class ($3.40 USD), Priority USPS ($7.60 USD), or Express USPS ($40.00 USD). KEEP AN EYE ON YOUR PACKAGE'S TRACKING PROGRESS.
SHIPPING FEES ARE NOT REFUNDABLE: Please make sure all addresses are correct before placing your order; we will not refund shipping fees for wrong addresses on your part or returned shipments. We will not refund shipping fees on returns initiated by the customer or for refunds issued by HealthyWags Barkery that are due to customer misuse or error. Only if we sent the wrong product and you decide you don't want a replacement will we refund the shipping fee.
INTERNATIONAL ORDERS: WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES OR SHIPPERS' FEES YOU WILL INCUR, OR FOR DELAYS BECAUSE OF CUSTOMS. WE HAVE NO WAY OF KNOWING WHETHER YOU WILL INCUR A CUSTOMS FEE OR NOT. IF YOU DO, WE ARE NOT RESPONSIBLE, AND YOU WILL NOT BE REIMBURSED. YOU MUST READ THE POLICIES BEFORE ORDERING. YOU WILL NOT BE REFUNDED OR REIMBURSED.